Product Designer

$1.1M+
ARR & MRR driven from designed features
2,000+
SMB accounts onboarded with new designs
100+
enterprise pages shipped
6+
years in B2B SaaS

When customers ask where their order is, support agents can now respond

Freshdesk Shopify integration
With the redesigned Freshdesk - Shopify Integration

Full customer info right inside the support ticket

Freshdesk customer timeline
With the new Customer Timeline

Improving the setup experience for admins

Freshdesk WhatsApp integration
with the new Freshdesk WhatsApp Integration

How I Work

I like to understand the journey before the click. Behavioral design is at the core of how I work. I start wide — primary research through interviews, usability testing, and observation, layered with secondary signals like analytics and competitive analysis.