
Turned Android phones into payment terminals for GoDaddy merchants.
Improving SAP.com
Full rebrand for an organic farming nonprofit
When customers ask where their order is, support agents can now respond
Full customer info right inside the support ticket
Improving the setup experience for admins
I like to understand the journey before the click. Behavioral design is at the core of how I work. I start wide — primary research through interviews, usability testing, and observation, layered with secondary signals like analytics and competitive analysis.